Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Margaret Lawrence University Teaching Hospital ("MLUTH", "we", "us", or "our") website and online services, including appointment requests, patient pre-registration, contact forms, feedback submissions, career applications, and our website chatbot.

By accessing our website or submitting any form, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our online services.

You may use our website and online forms if you:

• Are at least 18 years old, or are submitting information on behalf of a minor with lawful parental or guardian authority.
• Provide accurate, complete, and up-to-date information.
• Use the website only for lawful purposes related to healthcare enquiries, appointments, feedback, or employment.

If you submit information on behalf of another person, you confirm that you have the legal authority to do so and that the information provided is correct to the best of your knowledge.

Our website, online forms, and chatbot are not intended for medical emergencies. If you or someone else is experiencing a life-threatening condition, call our emergency line at +234 814 5508 363 or visit the hospital immediately. Do not rely on website forms or the chatbot for urgent care.

When you submit an appointment request through our website:

• Your submission is a request only and does not guarantee an appointment until confirmed by our team.
• We may contact you by phone or email to verify details, reschedule, or decline requests based on availability, clinical suitability, or incomplete information.
• You are responsible for providing accurate contact details so we can reach you.
• Preferred dates and times are requests, not confirmed bookings, until you receive explicit confirmation from MLUTH.
• Failure to attend a confirmed appointment without notice may affect future booking priority.

Our pre-registration form collects personal and health-related information to prepare for your visit. By completing it, you agree that:

• All information provided is true, accurate, and complete.
• You will update us promptly if any details change before your appointment.
• Information submitted online supplements, but does not replace, in-person verification and clinical assessment at the hospital.
• We may use the information you provide to prepare your file, contact your next of kin where appropriate, and deliver care in line with our clinical and legal obligations.

Submitting false or misleading information may delay care, affect registration, or constitute a breach of these Terms.

Content on our website, including department descriptions, news, FAQs, and chatbot responses, is provided for general information only. It does not constitute medical advice, diagnosis, or treatment.

Always seek the advice of a qualified healthcare professional regarding any medical condition. Never disregard professional medical advice or delay seeking care because of something you read on our website or receive from our chatbot.

Our AI-powered assistant, Bisi, is designed to answer common questions and guide visitors. By using the chatbot, you understand and agree that:

• Responses are generated automatically and may not always be complete or accurate.
• The chatbot is not a substitute for professional medical advice, diagnosis, or emergency services.
• Messages you send may be processed by third-party AI providers as described in our Privacy Policy.
• You should not share sensitive information in the chatbot that you would not want processed by an automated system.

You agree not to:

• Use the website for any unlawful, fraudulent, or harmful purpose.
• Submit false, misleading, or impersonated information through any form.
• Attempt to gain unauthorised access to our systems, admin areas, or data.
• Interfere with the proper functioning of the website, including through automated scraping, bots, or denial-of-service activity.
• Upload malicious files or content through career or other submission forms.
• Harass, abuse, or threaten hospital staff through website channels.

We reserve the right to refuse service, block access, or report activity that violates these Terms or applicable law.

All content on this website, including text, logos, images, videos, design elements, and software, is owned by or licensed to MLUTH and protected by applicable intellectual property laws. You may view and print content for personal, non-commercial use only.

You may not copy, reproduce, distribute, modify, or create derivative works from our website content without our prior written consent.

Our website may contain links to third-party websites or services, such as mapping platforms or social media. We are not responsible for the content, privacy practices, or availability of third-party sites. Your use of third-party services is governed by their own terms and policies.

To the fullest extent permitted by applicable law, MLUTH shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or reliance on online content, including chatbot responses, form confirmations, or scheduling communications.

We do not guarantee that the website will be uninterrupted, error-free, or free from security vulnerabilities. You use the website at your own risk.

Nothing in these Terms limits liability that cannot be excluded under Nigerian law, including liability for death or personal injury caused by negligence where such limitation is not permitted.

You agree to indemnify and hold harmless MLUTH, its staff, and affiliates from any claims, losses, or expenses arising from your breach of these Terms, your misuse of the website, or your submission of inaccurate or unauthorised information.

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information. By submitting forms on our website, you acknowledge that your data will be processed as described in that policy.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from your use of the website shall be subject to the exclusive jurisdiction of the courts of competent authority in Nigeria, unless otherwise required by mandatory law.

We may update these Terms from time to time. When we make material changes, we will post the updated version on this page and revise the "Last updated" date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

If you have questions about these Terms, please contact us:

• Margaret Lawrence University Teaching Hospital
• River Park Estate, Lugbe, Abuja, Nigeria
• Email: info@mluth.com
• Phone: +234 (81) 2345 6789